Shipping policy

Shipping Policy

At Ollie & Ella Co., each order is prepared with care. Please review the information below before purchasing.

Processing Times

Our products are made to order unless marked ready to ship. Processing time is the time needed to prepare your order before it is handed to the shipping carrier.

Please refer to the individual product listing for its current processing timeframe. Processing times are measured in business days, Monday through Friday, excluding holidays and any scheduled closures disclosed before purchase.

Shipping transit time is additional to processing time.

Preorders & Custom Orders

Preorders follow the estimated production and shipping schedule provided in the listing. Custom orders may have a separate timeline agreed upon before purchase.

If your order includes items with different processing times, we generally ship everything together when all items are ready, unless otherwise arranged.

If we cannot meet the stated shipping timeframe, we will contact you with a revised estimate and available options, including cancellation and a refund where applicable.

Shipping Rates & Delivery Estimates

Available shipping methods and charges are shown at checkout before payment.

Delivery estimates reflect the carrier’s expected transit time after receiving your package. They are not guaranteed unless a guaranteed service is expressly offered.

Selecting a faster shipping method does not shorten production time.

If you need an item for a specific date, please contact us before ordering so we can confirm whether your request can be accommodated.

Order Tracking

When your order ships, you will receive a shipping confirmation with tracking information when available.

A tracking number may be created before the carrier receives your package. Please allow time for the carrier’s first acceptance scan and subsequent tracking updates.

Shipping Addresses

Please confirm that your shipping address is complete and correct at checkout, including apartment or unit numbers.

If you notice an error, contact us immediately. We cannot guarantee address changes once an order has been prepared for shipment or handed to the carrier.

If a package is returned because of an incorrect or incomplete address provided at checkout, additional postage may be required to reship it. If the error was ours, we will cover the cost of correcting it.

Delayed or Missing Packages

If tracking stops updating or your package is significantly delayed, please contact us with your order number. We will help investigate with the carrier and determine an appropriate resolution.

If tracking shows “delivered” but you have not received your order, check around your delivery location and with household members, neighbors, or your building’s mailroom. Contact us promptly if you still cannot locate it so we can assist.

Damaged Packages

If your order arrives damaged, please retain the packaging and contact us as soon as possible, preferably within 7 days of delivery.

Include your order number and clear photographs of the damaged item and packaging. We will review the issue and arrange an appropriate resolution under our Return & Refund Policy.

Local Pickup

If local pickup is offered at checkout, you will receive instructions when your order is ready. Please wait for that notification before arriving and follow any scheduling instructions provided.

Processing times still apply to local pickup orders.

Contact Us

For shipping questions or assistance with an order, please use our website’s Contact page and include your order number.

Nothing in this policy limits your rights under applicable consumer protection laws.